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Old 01-21-2008, 04:05 AM  
mn
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Join Date: Oct 2001
Posts: 1,505
Quote:
Originally Posted by Ycaza View Post
Honestly I am deciding on the icq support, we are going to try it, but I have a feeling it may be trouble, but my guys will have it up. And as cool as it sounds, a 15 minute guarantee is unrealistic, there. to go out to the server, take it out of the rack, bring it in to the noc, grab a (name your part here) making sure you got the right diagnosis, placing it in, checking it, bring it out to the rack/cab screwing the thing in, booting it, etc minimum that takes a while. I can guarantee, we can get started on fixing it immediately, but I won't lie to you. that would be stupid. If it were a hard drive and there was only one, and we had to extract the data from the first etc, that could take an hour, even with small files.
so on to the next question, I prefer ach or cc, but if epassporte is the only way, yes I can.

Oh and overage is 40/Mbps or 14 cents per GB if you prefer it that way.

hope that helps
what i mean is under 15 mins for you to _start_ working on a server crash. how long it takes to fix is not possible to guarantee of course. all i need is someone to start directly in case it's ever needed.
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