I don't take it as someone flaming me because I'm going for virtual, but it's true that nowadays support doesn't exist unless you specifically pay for it, and virtual accounts are all automated.
It's like calling AA.com on the phone and trying to speak to a human being.
I had TWO different show-stopper problems with the CP. You are correct in the fact that yesterday was a holiday and I guess I can understand that even though they offer a world-wide service with 99% guaranteed uptime, I should take holidays as poor support and non-service particular days.
I just wanted to share my unhappiness with you, I'm glad that you aren't having problems with them through dedicated. It may mean that once these problems are solved I can go ahead and trust the rest.
Let's hope for the best
I'll keep you updated.
/R