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if you have business critical information in digital format it should be on ur servers (not peoples desktops) and ontop of raids theres no reason not to do an offsite backup on a regular basis. loosing 1 week/month worth of stuff is much less significant than years worth. I guarantee these guys were cheap didnt want to write a check when their guy told them u need backups or user permissions etc. Its their own fault if you ask me.
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