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theres a real shit circle going on at the moment with these indian call centres,.
english are getting pissed of because they cant understand whats being said, so they cuss and swear down the phone like a madman, they get pissed off with the company because they are not getting the info they require.
The indians in these call centers are getting stressed and becoming ill because of all the abuse they face day in day out.
Who wins? well the customers and employees certainly dont. fat cats probably gain quite a bit though.
These days for things like insurance and banking I am more likley to choose a a company that has call centres in the UK,
Sorry this was off topic, but it had something to do with phone centres and such.
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