Quote:
Originally Posted by AG_Downunder
WebAir again? Fuck!!!!... WTF is going on?
I have not touched my CP in about a month? The first time I go back, I can?t even create a database? And I have been on live help for over 2 hours?
I am always having issues with their shit, why do I still fucken bother putting up with it?
I have read so many post here with ppl and issues, but the issue always seems to get fixed quick when posted on a board? THAT?S FUCKED UP? It should be fixed before it gets to this point?
The live support can?t fix shit, unless is an easy one like ?how to add a domain? and when I ask the tech to talk to Gerard Helton my account manager, hes response was ?aaron: heh,, I don't even know Gerard Helton does he own this company or something??
WOW
I have tried Gerard on ICQ for hmmm 5 hours now, with no response?
Yeah, real happy customer here?
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Best of luck. Webair's support sucks. Move to another host if you value your sites.
As for Gerard, he's my account manager too but all I know is he posts on GFY trying to drum up more unhappy customers. When I had downtime every day for well over a week I copied him on my support ticket - a support ticket that was escalated because it was not responded to in anything even resembling a timely manner - and he never replied either.
I finally moved my sites and canceled my account.