Originally Posted by rowan

Theplanet have a good network and support (although it can be a bit slow if you need to go back and forth a few times with a ticket) but they are very inflexible and basically they suck looking after long term customers. That's why I'm moving away from them after being a customer for something like 5 years.

To stay on topic, I'll also be moving away from Webair, once I've been a customer for 6 months.