There are a couple of major telcos in Australia that now use voice menus... you're supposed to come up with what you want "in a few words" and unless you say something bland like "bill enquiry" it usually gets it totally wrong. Then you play a game of chasing each others tails as it tries to figure out what you want.
Often you need to say "yes" repeatedly for it to register. I had to call earlier and both times I ended up with the phone mic right next to my mouth, and shouting. YES!!!!
