Quote:
Originally Posted by SmokeyTheBear
totally offtopic but re: namecheap and things that piss you off
i bought a domain and hosting with them a few days ago.
First problem.. i signup get the hosting ( it has a message that hosting accounts can take up to 6 hours to setup because of fraud checks. ok a pissoff but no big deal )
6 hours later no email no setup , perhaps they dont understand what UP TO 6 hours means, ok again no big deal, so about 14 hours later they finally get it setup, but the domain isnt working. so i email support , a few hours later i get an email back saying i need to change the dns because its setup to namecheaps default dns.. not a big deal but cmon now , if you order a hosting package and new domain with it the nameservers should never have been pointed to namecheap , if you order hosting they should have it setup for you , and they shouldnt bullshit about when its going to happen.
all it means is i wasted my time and their support teams time by answering emails that never needed to happen.
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Hello Smokey,
The next time you need support you can get it live here
https://support.namecheap.com/livesupport.php at any time. We are training our support team to handle most issues in real time so give us a bit of time and they will get there. Your issue definitely could have been handled via our live chat.
We've been growing by leaps and bounds so we are rapidly training you staff to catch up. Support is and has always been priority number one with our company and will ALWAYS continue to do be so.