Quote:
Originally Posted by RichardK
We've been growing by leaps and bounds so we are rapidly training you staff to catch up. Support is and has always been priority number one with our company and will ALWAYS continue to do be so.
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Hey Richard - Any clue on what's up with support at the moment?
Like I say, when I'm logged into a support system, lodge a ticket, and then get a reply from another domain, asking for my password - that's just straight up dodgy.
Seems the current techs have basic problems reading emails: It's like they take their own interpretation and just make up the rest.
I hope as you say things are on the up and up, because I was truly quite surprised to have received poor support - normally it's incredible.