Hi Rock,
I'm not really sure which hosts they moved (or are planning to) move to. This all started last week when AlphaRed experienced a UPS failure. It'll probably take some time for people to move all of their sites.
Many of them asked AlphaRed for some sort of credit/compensation. Here is one of the responses:
Quote:
Sir,
I have calculated credit on your account based on our SLA for downtime on your service and will be as fair as possible.
The downtime on your server was due to a UPS malfunction and not a network issue. Since the issue affecting your server causing the downtime was not network related, I will abide by Alpha Red's SLA enclosed and offer you a credit of 5% of your base monthly recurring charges for time down over 4 hours.
$5049 Base MRC
Time down over 4 hours was 0 hours.
Total credit due $0.00.
Please let me know if you have any questions or concerns.
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And here's another response that someone received:
Quote:
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i wrote my 6th angry email yesterday stating i didnt accept any more stupid apologies and all i got was a "we are so sorry, it will not happen ever again"..
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Many of them have written e-mails without any response at all.
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