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I used to recommend them to my clients because they were the cheapest host around. However, lately they have really dropped the ball and i'm recommending clients who otherwise would have went with them to other hosts.
Their support is atrocious. Getting something like SSH keys setup and an rsync script written took over a week, and it was done wrong.
Save yourself the headache. They aren't THAT much cheaper, and it's really worth the extra money to have your managed server managed properly.
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