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Sounds like you and other clients are being fed a bunch of Horse shit and window dressing.
Their problems are not yours or anyone else's and if I were you I would want the money back.
Sorry you had to deal with irresponsible idiots.
I like this part...
[Those of you that wish to find other design shops, please feel free. You are under no obligation to fulfill payment for your order with us.]
This in itself leads me to believe that no one will get a deposit back, but you can move one.
What a bunch of asses!
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