I've been using WashingtonMutual for about 3 years for both business and personal and have never had such great service from a bank.
In fact, just about a month ago I opened a new business account and got the debit card in the mail for it, though I don't really need it for that account. My banker called like a week later and wanted to check that I got it because she noticed it wasn't activated yet and she did it for me right there on the phone to save me the trouble of calling in. To me that's service and could list numerous other experiences like that from WaMu...
