Quote:
Originally posted by sonomasnap
I have never written a negative word about any company on this or any other board. I thought about whether it was worth doing it now. After many opportunities for the offending party, SpotBrokers, to rectify the problem and no such action taken I feel compelled to air my grievances.
I saw and read the launch of Spotbrokers on GFY. I have recently launched a new TGP and wanted to test various traffic sources to get it up and running. I have used Choker's traffic very effectively and continue to but also wanted to diversify and use multiple sources. I went to SB and bought $50 of clicked and targetted tgp traffic. The target being fetish/bdsm. I paid via paypal. Once I had paid I needed to wait for approval which was granted by Backov the owner of SB. He gave me approval but let me know that they did not really have any fetish tgp traffic to send. I take some blame for not looking at their traffic availability for this problem. I was disappointed but said fine, and took Backov's suggestion to try their gallery traffic. I selected one of their niches that had available traffic and moved my purchase over to that product. After about 8 hours I had received 3, yes 3 clicks. I icq'd Backov to discuss and he suggested I just take my money back. I agreed. Then he asked if I had paid with paypal. I said yes and he informed me that their paypal acct. was restricted and he could not refund me via paypal. I asked what he suggested. He said epassporte. I do not have an epassporte acct. so he said he would set one up. He did and sent the money but turns out that you can not withdraw from epassporte, you need to spend it with an epassporte vendor. I told him this was not ok. I asked to have them cut me a check and send it to me. He said ok. I provided mailing address and asked to be told when it was sent. He said ok. Well 2 days later no response. I saw him on icq and asked him if it had been sent and he said talk to KimmyKim. I said I had wasted enough time and would appreciate it if he found out and got back to me. Nothing so far.
I realize that starting a new business is hard but if you treat your customers like dirt you might as well pack it up and stop wasting your and your customers time. I still don't know if I am being refunded and even if I am the total lack of customer care has left me forever turned off on what I had hoped would be another quality service like choker.
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Hey sonomasnap - Get a life
Be a man and get this thread deleted and deal with KK and her team direct
FRom what I have read, Backov has jumped through hoops for you, all for a lousy fifty bucks
I know your going to respond and say its "the principle" that drives you to slur the name of SB, but do you think anyone should be fucked over so hard for the value of the cost of a nice lunch
So in conclusion - get a life!
Daniel