Quote:
Originally Posted by ultra100
Michael O. is the man 
I am just wondering how this man is so successful in resolving epassporte problems many people have these days. Must be working 24/7. |
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jk , maybe a strong work ethic ? or maybe the problems are usually very easily fixed its just epassporte's phone reps don't understand how to solve problems very quickly.
Usually when you are dealing with phone support , if there is a problem its because they are unfamiliar with the product/process or they are simply not trained properly.
When i have dealt with epassporte phone reps it was a nightmare. Hours on hold , dropped calls and just plain blatant lying .Theres nothing worse than being lied to.
micheal on the other hand has always been easy and quick to deal with , tells you the facts , gets problems solved. Not everyone likes all the answers but hey thats life.