In the world of Web Hosting good companies work hard to offer as many redundancies as possible to it's customers. With that said, however, you cannot possibly imagine every conceivable scenario that can take an internet company offline. While we strive to be the best in the business, even we have issues that pop up from time to time and we truly HATE to see one of our competitors going through something as catastrophic as a Data Center explosion. Another thing we hate even worse is to see sleaze bag hosting companies come out and try to profit from an issue that could have just as easily happened to them.
To that end, if there is any customer of ThePlanet/EV1 that is still down tomorrow morning at 10am EST, NationalNet will offer you free hosting until they are able to get their services back online. Once their service is restored you will be expected to move your hosting back to your original host. We WILL NOT accept you as a customer because we do not want this to be misconstrued as an attempt to make a profit. If, after 60 days, you choose to move your hosting we would love to offer you a proposal but we will not accept your business before then. If you have a local backup of your site, we could have your entire site up. If it is large paysite, you may just choose to have a landing page explaining the situation to your members and asking their patience. Whatever works for you, will work for us.
This offer is limited to customers that are hosted at ThePlanet H1 Data Center in Dallas that was rocked by the explosion last night and remain down until 10am EST on Monday morning. In addition, this offer will be on a first come first served basis because we cannot jeopardize our existing clients support levels to help a competitors clients. Due to hardware supplies, personnel requirements or time investments it is possible that we will not be able to help everyone we would like, but we will try our best to help as many as we possibly can. We do hope that they are able to restore their service before tomorrow but if not, we want to be able to offer our services free of charge to people who are still affected.
To take advantage of this offer, contact us at
[email protected] and we will work with you to get something up.
Before you ask "What's in it for NatNet?"....lets just say we hope that the WebHosting Gods will smile on us for trying to help. We know as well as anyone that it could just as easily be us in that same position.
--T