It costed you 600usd and don't do what is supposed to do!
I'll surely ask for a refund or change it for another program that works the way you need.
As Chief said, you'll have all the chances if you ask politely. There's no point in demanding a refund at first sight. If you talk to them, I'm sure they'll like you and be willing to do their best to pleased you.
Good luck!
