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His answer:
2. The fact thats file you encode with whatever software is causing problems is no reason for any refund. Especially since nobody else is having this "issue"
3. The product is non refundable, as clearly stated in the license agreement.
7. REFUND POLICY
Please take time and evaluate the software using our online demo or trial version. Before purchase, make sure that your server supports the software requirements. Refunds will not be given for reasons surrounding the user's lack of knowledge of the software's functionality, limitations, or restrictions, as we provided every opportunity to evaluate the software prior to purchase. If you have a question, please ask our staff before making your purchase. Complete source code is shipped with the software, the digital nature of the product makes it non-returnable; therefore all sales are final. Refunds are NOT given for installation fees or other non-product labor costs.
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John Bols Productions
Email: jaj.lambregts @ gmail.com
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