Quote:
Originally Posted by ayeronnie
Seems to me the person that started this thread does not fall into any of your "Do not Pay" categories. Or is there something he is not telling us?
Also, why are reps telling affiliates, if they stop promoting they would lose their pay? This was verified by a rep, by at least two different people, not guessed or gotten from this thread or any other thread on any other board. If you take your links down, you've terminated the business relationship.
I am not trying to keep this thread going, but there seems to be a conflict between what your saying and what the reps are saying.
Am I missing something?
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I'm not at the office right now but I have called into my sales manager to look into what you are saying. We will look into that person's situation as each case is unique and shouldn't be discussed publicly. We have been busy testing our new AEBN site so maybe there is some confusion at the office. It's possible his account was put into 'do not pay' status as a mistake but I'm now speculating since I don't even know who he/she is at the moment.
You are right... If an affiliate takes their links down, they have in fact terminated their business relationship with us. This does not mean we are taking their members though. We will however try our hardest to talk you out of leaving or at least make it a transition period because it can cause some problems.
For example if you are promoting a custom theater that is branded to your site and you suddenly take your theater down, you have abandoned all of your members who might have unused minutes in their account. This causes us charge backs because now the customer can't find your 'branded' theater. Sometimes we can mail them and let them know they can watch/use the minutes elsewhere but that is assuming we catch it before the customer has already started the charge back process. That is also assuming we have a valid e-mail address for them.
In this case, if we see tons of charge backs coming in due to you not letting your members know they can watch at one of our other sites, we may in a rare case have to hold a check to cover those expenses until they have subsided. No program that I know of eats charged backs affiliate sales.
This isn't the case however if an affiliate is promoting one of our sites.
Again... if you guys will contact US... I'm sure we can work any situation out. We do not own this board and can't be held responsible if we do not get back to you in a timely manner if you post the question here. We only know about threads here when a friend let's us know.
Thanks and I appologize again for any weirdness that happened I wasn't aware of.