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Old 06-26-2008, 05:33 PM  
ayeronnie
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Join Date: Aug 2003
Posts: 64
Quote:
Originally Posted by traumatics View Post

You are right... If an affiliate takes their links down, they have in fact terminated their business relationship with us. This does not mean we are taking their members though. We will however try our hardest to talk you out of leaving or at least make it a transition period because it can cause some problems.

For example if you are promoting a custom theater that is branded to your site and you suddenly take your theater down, you have abandoned all of your members who might have unused minutes in their account. This causes us charge backs because now the customer can't find your 'branded' theater. Sometimes we can mail them and let them know they can watch/use the minutes elsewhere but that is assuming we catch it before the customer has already started the charge back process. That is also assuming we have a valid e-mail address for them.

In this case, if we see tons of charge backs coming in due to you not letting your members know they can watch at one of our other sites, we may in a rare case have to hold a check to cover those expenses until they have subsided. No program that I know of eats charged backs affiliate sales.

This isn't the case however if an affiliate is promoting one of our sites.
That seems to be where the problem is. The reps make it sound like if you stop promoting you loss all past recurring income, period. I think that point needs to explained better or made more clear. Clear to ever one reading this thread as well.

Your explanation of the why members would charge back makes more sense. Reps are not explaining that it has to do with custom theaters and branding from your site. Not saying they are being misleading, just sounded more like a lame excuse at the time. Didn't make sense, "like" it was a cop-out.

You can't blame people for getting up in arms. Fris starting the thread and some folks getting pretty much the same story from reps, least seemed thats the why they were putting it. When some one tells you that if you take down links you terminate the business relationship, what would most people think?
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