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They just bought the bank I used to use here in Chicago (Lasalle). Lasalle was the best, could get a live person immediately upon calling any time. Their system was awesome and I love their ATMs.
B of A has pretty much destroyed that. I hate the new ATMs more than life itself. You have to have each check scanned individually (which takes an extra 10 minutes if you have a lot), plus about 20% of the checks just don't scan. They also seem to have cut back their staff a lot, I've been waiting like 10-15 minutes just to make a deposit.
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