I could go on quoting your excuses given after that and the 'accidental' icqs etc.
But the summary is:
I am unhappy that I prepaid money for some banners and you have made excuses for years now rather than make a few simple banners.
Even now you would rather argue on a board than try to make a few hundred dollars worth of work right.
So in summary.
I repeat
Bad experience with Zuzanna designs. In my experience - a ripoff.
feel free to try and make it right, but arguing and denying won't do it.