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One last thing, I just gotta let this out. If you ever start a hosting company, don't put any plan less than $49.99 . If you go cheap and put $4.99 plans, the people on the $4.99 plans are the people that know the least. You'll spend hours and hours explaining simple stuff to them. At the end you spend 4 hours and make $5 for the month from them.
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There's something called hiring customer reps. A one-man show isn't likely to do well.