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I can understand where people are coming from on both sides of this issue, but you really shouldn't use money/sales as a matter of leverage in disputes between a customer and the agent. Infact, in the real world thats pretty much considered theft.
If you don't pay your electric bill or cable bill, the company doesn't turn off half your service or readjust your rate to get your attention. If they mail you and you don't get your letters....or you don't respond...it gets suspended.
Sometimes good intentions don't always make for good business practices.
probably just a learning lesson for both parties.
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