Quote:
Originally Posted by timlover
I can understand where people are coming from on both sides of this issue, but you really shouldn't use money/sales as a matter of leverage in disputes between a customer and the agent. Infact, in the real world thats pretty much considered theft.
If you don't pay your electric bill or cable bill, the company doesn't turn off half your service or readjust your rate to get your attention. If they mail you and you don't get your letters....or you don't respond...it gets suspended.
Sometimes good intentions don't always make for good business practices.
probably just a learning lesson for both parties.
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Yes they do. If you are a big client/customer of pretty much any type of business, they will extend you certain "perks". If you run a factory and you are having problems with your electric bill... you aren't just going to get cut off, there will be meetings and mediations and all sorts of crap. Businesses do not like to piss off loyal and/or big customers, they will bend over backwards to try to make them happy, accommodate their needs, and work things out.
Special treatment exists... it's what makes the world go round.