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I usually refuse to do future work for them. If they're no good for the payment, I refuse to support any product I've made for them and tell everyone else in the industry who do tasks similar to myself to avoid working with them.
CB customers just get banned for life at the gateway level. Customer service, if they get to be more 'chatty' or problematic, are given the polite information that their issue has been dealt with, and they may utilize the full access of that which they paid for. If they get too creepy, or try to come on to any females who may be in CS, first they're politely asked to allow the service rep to return to their task, and worst case, a restraining order is threatened.
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