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If I had forgotten my purse behind and I called and was told they would keep it safe and then I turned up to find that an employee had gone through it not just to check for an ID to confirm it was mine but to look at all my pictures, maybe try out some of my make up, etc then I would be upset.
Now, I get that if that sort of messing around in my property was done by somebody who found it and then gave it to the employees then it isn't their fault. However, if it was done by one of the staff then it is, if nothing else, highly inappropriate.
Same deal with the phone. If it is an employee deciding it was okay to go through everything on my phone then that should be a firing if nothing else.
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