Quote:
Originally Posted by VIPimp
Thank you 
And I process with epoch & ccbill, which send out emails to the customer when a rebill is made if I am not mistakened? (I am not 100% sure about this, will have to double check) So if they do forget they will receive a email.
Being rebilled for a site they joined and clearly stated that it would renew is not as bad as being billed for 3-5 other sites that they never heard of and which do not even have a working website. |
CCbill and Epoch send out a mailer AFTER the transaction has taken place. I was saying there should be a mailer sent out BEFORE the transaction happens to remind them of their membership. Of course I suggest this for those who honestly care about their members.
Rebills are a part of our industry, I count on them as does everyone else, but I do think they are a little shady. Always have. I think this because there is nothing to notify you BEFORE you are about to be billed again. Everyone says "the rebills are clearly marked and the customer can read this" yet that same argument doesn't hold up on x-sales, even though the text is right on the page for the consumer to read.
Of course it's not as bad as being signed up for more sites you don't even know about, though it is on the shady list. Once you get mail from the biller it's too late. Doh!
Another VERY SHADY practice is to offer tour and billing in multiple languages but offer NO support in those languages. WTF is that? So the sites will gladly take the consumers money but when it comes time to cancel, he's on his own. This is very shady.
Then of course you can argue if we are feeding porn and internet addiction. I think we are in many cases. We all profit from it. That's not good, but we do it and look the other way not even thinking about it. Shady.
It's all bad if you ask me. But I'm ok with that. The world is shady as are many businesses if you really look into them. Someone is always getting exploited.
