For the record here, it is at least my opinion that Poppy got hosed no less than the customers post-sale. He was being a good company soldier, of all people he has always practiced business with the utmost integrity - no different then he does today.
Poppy was an excellent conduit to support for his customer base while he was at Jupiter and a very knowledgeable sales representative. My only regret is that I wasn't able to snap him up for MojoHost before he moved on to L3. The timing just wasn't right then.
Brad