|
I send out packages with no signature requried and no insurance every day for my mainstream site. I do this to make it easier for the customers and in the long term I believe it costs me less. Knowing this, in the rare instance that a customer calls me and says their package was delivered, but they didn't get it I ask them to:
1. ask their neighbors. 9 times out of 10 they find it
2. call me back if they don't
in the extremely rare case they don't find the package I ship a new one and eat the cost.
Again, I don't mind doing this because I saved on the insurance on every package I sent.
That being said, perhaps the company you ordered from works the same way. Why don't you try calling them before doing a chargeback?
|