I already e-mail and ask on occasion. Especially if I see a pattern in purchases.
Just because they are a member or buy a clip of mine does not mean I can't contact them. Sometimes, if they respond, and give me good feed back. I will give them a free membership for a month, clip, whatever as a thank you.
It goes a long long way.
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Should You Email Your Members?
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Enough Said. 
"Would you rather live like a king for a year or like a prince forever?"
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