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Last night I sent a support ticket asking if they could upgrade their software to meet the minimum system requirements for Magento. Today I'm updating sites when they go down. I call and after about 5 minutes they come back and say "yea we planned that, they will be back up in a few". Then I call back around 11pm tonight and tell them I really need to know about magento... They tell me to send an email and they give me an address. They say I will get an answer in 1 hour. I call back just now (3 hours later) and they say they can't do it. Then he tells me someone replied to my support ticket about 45 minutes after I sent it last night. He says it was sent to my email addy they sent my invoices to. I always get my invoices, I did not get that email and I do not have a spam filter. Thats fucking amazing.
I wasn't totally surprised they wouldnt upgrade php, mysql, and install 4 extensions for me. I was surprised at how god damn long it took to get that fucking answer. The bullshit imaginary email pissed me off too.
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