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First of all, going to GFY is completely not necessary.
Secondly if we are going to air dirty laundry then here it is:
You had two accounts with us.
The other account was with a different sales rep.
Cody didn't have access to THAT account.
The mistake was actually on your part, no big deal.
The links he gave you were the links from the account you had set up with him.
He had no idea you previously had set up another account with Van.
Hope this clears things up. If you need anymore help, hit me up.
Sorry for your misunderstanding.
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