Originally Posted by Paul Markham

How much money do we spend on our members areas?

Clearly not enough because the members are supposedly leaving us to go to Tubes. We only think they are preferring Tubes to paysites. We can't prove it.

I doubt also if the cost of satisfying the customer is what's hurting us, it's trying to satisfy the people who do not buy that really hurts us. Sponsors know their biggest cost is outside the members area.

OK I don't have a simple pre packaged solution, just like everyone else here, but at least I see the problem. That is the customers don't want to buy and until we turn that around we will go the way most industries go when they lose their customers. We need to win back that 1 person in 1000 to close Tubes down. Streaming content is not the solution, it's more of a problem.

Wastes breath....