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WHY AM I PISSED? BECAUSE I HAVE TO WAKE UP TO THIS BULLSHIT....I ALREADY PAID MY AFFILIATES FOR THESE TRANSACTIONS.....I AM IN RAGE
We tried to contact you by phone, but we were not able to reach you. We want to contact you to discuss a situation that we are confronting that involves your account with us.
Over the past year you have been an active user of Direct Debit EU processing with our company, and we thank you for that business.
We have recently discovered after a complete reconciliation that our partners in processing have underfunded the payouts to us, and in turn we have overpaid you on transactions that were never settled to us. In short, we have paid you out funds that we should not have paid you out. If you want you can also find more information about this DDEU matter in your Control Center --> My Money.
For your particular sites, this total comes to XX USD. I realize this is quite a large amount, and we are extremely upset at our processing partners that have allowed this number to grow to this size. The next step is to find a way in which we can settle up this amount with you in a timely fashion.
We propose that in order for your ongoing revenue to be minimally impacted, we therefore want to deduct the outstanding amount from your holdback, currently set at XX USD and that we take XX of funds from your next twenty five [25] consecutive invoices.
Although we have the right under the terms and conditions of the processing agreement with you to do this unilaterally, we want to discuss with you what works best, and how we can get through this with the least amount of pain. I also want to ensure you that we have put in place additional controls that will prevent this from happening again in the future. Its just a really unfortunate situation that we need to resolve and work through – and your understanding and cooperation is appreciated.
Please confirm that you concur with the above solution.
If you want us to contact you, please send me your correct phone number.
Thank you in advance and apologies for the inconvenience caused.
Best regards,
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