Quote:
Over the past year you have been an active user of Direct Debit EU processing with our company, and we thank you for that business.
We have recently discovered after a complete reconciliation that our partners in processing have underfunded the payouts to us, and in turn we have overpaid you on transactions that were never settled to us. In short, we have paid you out funds that we should not have paid you out.
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Guys read that. For one year they told him x transactions were cleared and he was paid and it was impossible for him to assume anything was wrong. Now they are saying for a FULL year they were underpaid.