|
you are not imagining things.. or bullshitting for that matter
the exact same situation occurred with us..
we were debited retroactively, on ONE invoice
EU direct debit transactions going back months..
i spoke to Verotel on the telephone, to be fair they were helpful
and individually quite sympathetic to our situation, they seemed
rather embarrassed that this had occurred, but assured me that
now systems were in place to prevent this happening again..
it appears the problem occurred due to the failure of the German
bank handling their direct debit transactions, they paid out to Verotel
each month without declaring/noticing any subsequent cb's/cancellations,
Verotel still issued user/passcodes & paid site owners, who in turn paid affiliates..
luckily most of our DD sales during this period were generated in-house
so we refunded approximately the same amount that we personally received,
had the bulk of these DD sales been affiliate sales, it would have hurt far more..
|