|
I got the same email. I know other webmasters who use them and some got it some didn't. Maybe they are not contacting everybody at once.
In my case they are asking for 100% (!) of Direct Debit EU transactions in 2008 (not a huge amount since Verotel is my secondary processor and DDEU is a small % of the total). I did a report on DDEU transactions in 2008 and the amount matches exactly what Verotel is asking for. So I don't think it's just chargebacks unless every single transaction (178 of them) got charged back. They said they will keep my holdback, and take $100/week out of my rebills until it's paid off ! I told them what I thought about it and they said they will give me a call to negotiate.
Disgraceful way to treat your customers, even if they do offer come concessions once you complain. I guess they might have small print that lets them do it but why would anybody use a company like that. They are gone from my sites that's for sure.
|