Originally Posted by WarChild

Listen to you idiots that go right off the hook right away.

If you start off nice and polite, you always have the option to get heated later. This opens up the possibility of having someone help you out because they want to as opposed to because you yelled at them.

You catch more flies with honey than vinegar, and if you start off with the honey you can always change to vinegar later.

I had an engine replaced 6 months out of warranty because I called the Warranty people, and explained the situation. They agreed that the damage most _probably_ had started inside the warranty period even if the complete break down didn't happen until 6 months later. They covered the whole thing, and I got a 1 year warranty on the new engine they put in. Didn't have to yell, didn't have to scream.

Idiots.