Quote:
Originally Posted by WarChild
Listen to you idiots that go right off the hook right away.
If you start off nice and polite, you always have the option to get heated later. This opens up the possibility of having someone help you out because they want to as opposed to because you yelled at them.
You catch more flies with honey than vinegar, and if you start off with the honey you can always change to vinegar later.
I had an engine replaced 6 months out of warranty because I called the Warranty people, and explained the situation. They agreed that the damage most _probably_ had started inside the warranty period even if the complete break down didn't happen until 6 months later. They covered the whole thing, and I got a 1 year warranty on the new engine they put in. Didn't have to yell, didn't have to scream.
Idiots.
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I have a GREAT relationship with my mechanics. My guy in Parksville loves me, because I used to give him a ton of business from friends and family. So we all got VERY VERY good prices. He was very fair, because I was a nice, friendly easy to work with guy who helped him grow his business.
Same with my current guy in CA. I have to take my bmw in on tuesday and he is checking the entire thing and replacing the part for $90. The BMW dealer quoted me $800. Why is my guy giving me such a good deal? I'm easy to work with and give him business.
I always get a second opinion, sometimes a third. But the people I keep relationships with ALWAYS offer a better price, better service and continue to surprise me. The CA mechanic has thrown in so much extra stuff. For example I took an older car in for an oil change and he noticed a tail light was out and I had a dent in my hood. He fixed both for no cost.
If the first time I went in I was a dick and demanded all sorts of freebies etc - he would never do that sort of thing.