Quote:
Originally Posted by tony404
maybe its changed but when I worked in the auto industry.for one car line the dealer I worked for was number 2 in CSI for service in the country. The pain in the ass customer got covered more often then the nice one. Idiots ? when you call names it makes your argument look weak and therefore the need to call names.
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Hush WarChild obviously knows more than people who dealt with it day in and day out for years and years. He after all got his engine replaced 6 months out of warranty AND a 1 year warranty on the new engine (oh wait they almost always give at least a 6 month to 1 year warranty on major warranty replacements) must of been cause he was so nice to the Service manager where he got it done.
It seems like Wtent already went in and was nice, and the niceness got him a 5500.00 quote for a transmission out of warranty only 20 days. Maybe he should bring them in some flowers next, they might slide a burning red hot poker up his ass for that niceness.
Listen you always start with the salesman that sold you the car first. If you have already talked to the service manager for the dealerships shop and he won't help you, you say " ok " then you go find your salesman. Normally the salesman will go "represent you" and see what he can get done. If that doesn't work you say, can I talk to the dealership owner please? They are not going to burn a loyal customer for a repair less than a month out of warranty, especially when you have been going there loyally to have the vehicle serviced also. You raise a fuss. Im not saying going in there and start screaming. Im saying you escalate things as needs warrant. Calling Nissan will get you shit. Normally the dealership owner is accessible to customers. Low level service managers are only going to tell you what is in their estimate books. They look at the retail cost on the Transmission, they look at their standard labor rates, and what the book tells them the job will require hour wise. There is an incredible amount of flexibility in all those numbers if its the choice of keeping a loyal customer or not.
So all I was saying is don't lay down on your stomach with a pillow under your lap and spread your cheeks. 20 days out is normally a very very very very easy thing to be overcome.