bumping off to bed with the official Verotel line @ Cpanel
so this is pretty much straight from the horses mouth..
Quote:
Dear Customer,
Please note that you may see some additional credits to your account in your invoice. This is due to a complete reconciliation of our DDEU transactions which indicated that a number of transactions which were paid out to you in previous invoices were in fact not collected or reversed by our banks and processing partners. These transactions were subsequently never settled and not paid to Verotel. We have cancelled any users associated with these credits and appreciate your understanding in this reconciliation process.
Verotel Management
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as i say, can't fault Verotel for much else yet apart from this
although recently i've wondered about their holdback system..
peace