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Indecisive · 02-19-2009, 06:57 PM

Strange, I did a bunch of DDEU transaction with Verotel in 2008 but haven't received any email from them, nor does my control panel show the notice that Kinky John is getting. The total value of my transactions is only about $1,000, so maybe they decided to go after the bigger fish first.

Nothing surprises me with Verotel anymore. Back in September of '08, Verotel declined 42 of my transactions in a row over a 36 hour period. Eventually they responded with an explanation that their connection to their bank was down for 8 hours which caused some of the declines. The rest of the transactions (35 in all) were declined by the bank, with this message: "It is not possible to book the given amount from the credit account, e.g. limit is exceeded.". 35 separate customers in a row, all declined legitimately? What are the odds of that?

In November of 2008, a "power outage in their system" caused them to refund a number of customer purchases. Supposedly they couldn't add the joins to my password files. I was online at the time and was able to add the customers manually through the Verotel control panel just fine. Bad enough I lost the sales to a power failure (how a large internet billing company doesn't have their systems protected from power failures is beyond me), but to add insult to injury they refused to credit back the processing fees to me.

Like I said, nothing surprises me with Verotel anymore.

02-19-2009, 06:57 PM
Indecisive Confirmed User Join Date: Aug 2005 Location: Vancouver, BC Posts: 53	Strange, I did a bunch of DDEU transaction with Verotel in 2008 but haven't received any email from them, nor does my control panel show the notice that Kinky John is getting. The total value of my transactions is only about $1,000, so maybe they decided to go after the bigger fish first. Nothing surprises me with Verotel anymore. Back in September of '08, Verotel declined 42 of my transactions in a row over a 36 hour period. Eventually they responded with an explanation that their connection to their bank was down for 8 hours which caused some of the declines. The rest of the transactions (35 in all) were declined by the bank, with this message: "It is not possible to book the given amount from the credit account, e.g. limit is exceeded.". 35 separate customers in a row, all declined legitimately? What are the odds of that? In November of 2008, a "power outage in their system" caused them to refund a number of customer purchases. Supposedly they couldn't add the joins to my password files. I was online at the time and was able to add the customers manually through the Verotel control panel just fine. Bad enough I lost the sales to a power failure (how a large internet billing company doesn't have their systems protected from power failures is beyond me), but to add insult to injury they refused to credit back the processing fees to me. Like I said, nothing surprises me with Verotel anymore. __________________ ICQ: 334404605 Last edited by Indecisive; 02-19-2009 at 07:02 PM..