We have to follow Visa's Know Your Customer rules that is why we ask our Account Holders to send in documents based on the age of their account and the amount of money going through the account.
When you upload documents it can only be reviewed by trusted staff in our US office, no outsourced employees or someone that started working for us yesterday can review them, I am working remotely for ePassporte so even after 3+ years working for ePassporte I don't have access to the documents submitted. After documents are reviewed they are stored safely offline.
You have 30 days to submit the documents if you do not want to submit documents you can withdraw the money in those 30 days. After then you need to contact us to unblock your account to be able to withdraw the money in your account.
If you have any questions about this I will be happy to address them the best option at the moment is via email to
[email protected] since ICQ is not working properly for me.