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Hey Davey Jones....
Not sure if you and I have met, but my name is Tony Morgan and I am the CEO/Owner of NationalNet. I just wanted to pop my head in and try to address your concerns over our ICQ policy.
Yes, we allow our Sales Staff to use ICQ. Thanks for hitting up Kevin but as it is the weekend I am sure he is out with his family but I am sure he will be back online this evening and will get your message.
As for our Tech Support staff, we choose not use ICQ and this is one of the very reasons. You could be waiting hours to hear from one of our Tech Guys while he is not on shift while in the meantime any number of the guys there at the NOC could have assisted you. I TOTALLY understand your liking ICQ, especially being that you are outside of the US and dont want to pay huge fees for the call....I feel you on that....but I think if you gave us a chance you would find that our ticketing system is so close to INSTANT that you would hardly know the difference. You seem like someone who is very decisive and if you are that within your tickets you will find that there is VERY LITTLE that cannot be conveyed. One of our policys is that if the tech does not understand your direction WE WILL CALL YOU AT OUR EXPENSE to make sure that we are doing it correctly.
We really do try to make the experience one that you will be happy with but we just are not willing to stake our reputation on something as buggy as ICQ. I truly hope that you can understand our position.
If you choose to take advantage of this opportunity I would love to welcome you to the NationalNet family. If, however, you choose to stick with a host that uses ICQ, I will respect your opinion and truly hope that you are always happy with their service to you.
Thanks for considering us either way.
--T
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