Quote:
Originally Posted by Davey Jones
No ICQ support is the deal breaker for me.
I'm not gonna waste hours shooting tickets back and forth when I can easily discuss the problem in real time.
Phone is pretty much useless too when you have to spell domain names, account names, server paths, commands and so on. (or call across the atlantic paying international rates)
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I run NationalNet and one of my rules is that ALL tickets are responded to within 5 minutes. You've seen a number of previous posts raving about our support and you've seen a couple of people actually post examples of our support response times.
I'll make you an offer. Give us a try for 1 week after your server is ready (usually the same day your order is submitted) and if you don't like what you see from the ticket system, I'll see that your money is refunded.
We didn't get to be as big as we are by not doing something right. Anybody can put up some servers and a switch and be a hosting company, but few can match our level of service.
-- Bill