|
If you did not add a high urgency to your ticket it could take a little bit of time, as the techs could very well be dealing with other tickets that were listed higher. Often tickets can take just minutes for simple tasks, however they do get busy on occasion and small things with low urgency can take a bit of time. Also check actual ticket center for a response, sometimes it may be waiting for a reply and the email did not make it through. Personally I would not trade their hosting for any other.
|