Davey Jones I have never in 12+ years in biz got into any drama threads however you keep posting these 1/2 complete pics of the complete support ticket from start to finish with true and real accurate time stamps. Since you seem to like to just post the end why havent you posted the beginning which shows how the real ticket response went? Oh and you still have not called the office nor replied to several ICQ's As snake doctor mentioned you bashed on another great host recentally Nat Net for not even having icq support? and now you wont even use it, but rather start drama on gfy? Obviously you are not happy with us after just 1 day so since I gave you the month free just say the word and Ill kill the server?
Reverse Update Log
March 10, 2009, 11:44 am by serpent
Task created by serpent
March 10, 2009, 11:46 am by Irina
Transferred to Irina
March 10, 2009, 11:46 am by Irina
Status changed to In Progress
March 10, 2009, 12:24 pm by Irina
Email Sent:
Done, check please
server: mail.techiemedia.net
links @ YOURDOMAIN>COM:
user: links_nude
pass: lohSh2ahze
contacts @ YOURDOMAIN>COM
user: contacts_cele
pass: niCietee1a
YOURDOMAIN>COM
login: darkside
pass: ahFuuN1ku5
March 10, 2009, 12:24 pm by Irina
Status changed to Waiting for Response
March 10, 2009, 12:32 pm by serpent
Updated by serpent
could you please set up usernames just as emails? right now they are kind of weird.
usernames just like this:
links@YOURDOMAIN>COM
contacts@YOURDOMAIN>COM
all@YOURDOMAIN>COM
March 10, 2009, 12:56 pm by serpent
Updated by serpent
could you please set up usernames just as emails? right now they are kind of weird.
usernames just like this:
links@YOURDOMAIN>COM
contacts@YOURDOMAIN>COM
all@YOURDOMAIN>COM
March 10, 2009, 2:50 pm by serpent
Updated by serpent
Can we speed this up please?
March 10, 2009, 4:03 pm by Irina
Email Sent:
Sorry, but login can't contain @.
March 10, 2009, 4:04 pm by jim
Priority changed to High
March 10, 2009, 4:53 pm by serpent
Updated by serpent
So I can't have pop3 accounts look like this:
Login:
[email protected]
Password: 123456
Is there some particular reason for this? I have this set up like this on other hosts.
March 10, 2009, 5:05 pm by Irina
Email Sent:
@ is invalid character for login.
We can create this email with login contacts_domain or something else.
It won't affect to receive mail.
You will receive and send letters to (from)
[email protected] using this login.
March 10, 2009, 5:08 pm by serpent
Updated by serpent
Ok, please close this ticket.
March 10, 2009, 5:11 pm by Irina
Status changed to Closed
Ticket originally opened at 11:44
Assigned to Tech at 11:46 Thats 2 minutes
Original ticket completed at 12:24 thats about 40 mins open to close and the reason it took even that long is that the server was just released to you and you hadnt even been put into the support system yet so that was about 15 min s of internal paperwork.
Then at 2:50 you then decided that after we did what you wanted you would rather have it done differently. Well we dont use the @ symbol in a username.
Then well you can see the rest we offered you another option, and you said basically close the ticket.
At this point I can't really do anything for you.
