Quote:
Originally Posted by Davey Jones
Fuck you.
1) I am a paying customer.
3) I never demanded anything outrageous. I was courteous in my communications.
2) And regarding the ticket response time (that took hours, read up the log Jim posted) - I have the right to expect premium service for paying premium price.
Basically, I made this thread when all hope was lost and I understood I wasn't going to host there.
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Quote:
Originally Posted by Davey Jones
People who host there: what's the normal ticket response time?
I asked to create three pop3 accounts for my domains.
It's been 4 hours.
Is this normal?  |
Why would you care if it's normal if you already decided to leave? Are you writing a book?
Quote:
Originally Posted by Davey Jones
cause I wasnt fond of ticket system. And looks like I was right about it.
So I created a ticket at Techimedia. Very simple task, add 3 pop3 accounts. I selected Medium urgency.
It's been about 5 hours now. And I just got a reply that says: "Sorry, but login can't contain @."
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This is very misleading. Here's a free tip, when trying to create drama and throw someone under the bus, it helps if what you're saying is the unadulterated truth.
When you over exaggerate your claims, it makes it look like you have an axe to grind and people won't take your criticism of the company seriously.
You make it seem like your ticket was sitting in the queue unanswered for 5 hours...nobody had looked at it....that's a lie.
You're the one who chose
MEDIUM IMPORTANCE, for the ticket. That means the techs on duty will clear out every high importance and critical importance ticket before they get to yours. You are the one who chose to put yourself towards the bottom of the queue, and then bitch because it wasn't done in 5 minutes.
Quote:
Originally Posted by Davey Jones
The whole thing is pretty stupid though. I didn't come here bashing them or anything, I just asked that long ticked times were the norm (cause I just moved there). And in return they call me a liar.
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If you didn't come here to bash them, why did you come here? Since you had already decided to leave when you started this thread.
Perhaps now you're willing to admit that this thread was an attempt to start drama and smear a host's name, and not you trying to find out average ticket response times or get your issue resolved?
Quote:
Originally Posted by Davey Jones
The thing that put me over the edge was 3.5 hours response time to my followup question. And then Jim calling me a liar and basically make it sound like everything was my own fault.
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Well actually Jim calling you a liar happened after you had decided to leave, according to you, so it couldn't have played any part in your decision to leave like you're saying here.
So you were either lying in the first post I quoted, or lying in this one, which is it?