Quote:
Originally Posted by Killswitch
Have to create a ticket to make email accounts? Damn...
Quote:
Originally Posted by uno
Phatservers, ISPrime, Natnet and mojohost all do it that way.
"Damn..."?
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To clarify on our behalf at least...
No, you don't have to create a ticket to add an email account, but if you CHOOSE to do this then the option is there for you on managed plans. Most of us that offer managed support prefer to run support through a ticket based or live support system where a history of what has been done can be archived in a database. Over the long run, if done right, it is the most efficient way to run support across daily shifts in my opinion. ICQ or the phone may be quicker in an emergency, no argument, but in the long run it is not as efficient as a ticket system to track an accounts history. Not to mention, ICQ and the other popular IM services are far from reliable. Additionally, if you are a host, you learn very quickly that people have very different views on what actually constitutes an emergency. Why are there so many hosts? Because everyone has different needs, which means you can choose the host that works best for you. Most of us include some sort of control panel as well as give access to login into your account and do this stuff yourself if you so choose. If someone is choosing to go with a host that offers managed support it is because they want someone to do this for them.
If the client wants to email his host to have him set up his email accounts on a managed plan then what is wrong with that?
If the host has their way of doing things and has many happy clients then why should they suck just because it's not the way you like it?
Everyone should research what services are offered by a company to see if they fit their needs before choosing any hosting company or buying any product.
Most of us offer plans that are Colo or self-managed for those of you that want to do this stuff yourself. Everyone has different skill levels. Pick the host that works best for you. None of us can please everyone 100% of the time, we can only try.
Cheers to all.
